Terms and Conditions
1. Introduction
Welcome to Carzo! By using our car wash services, you agree to the following terms and conditions. These terms apply to all customers who book or use our services.
2. Service Agreement
Our car wash services include exterior washing, interior cleaning, polishing, and other detailing services. The service details and pricing are listed on our website and may change without prior notice. Customers must ensure their vehicles are accessible for service at the scheduled time.
3. Booking & Payments
Appointments must be booked in advance through our website, phone, or in person. Full payment or a deposit may be required at the time of booking. We accept payments via cash, credit/debit cards, and online payment gateways.
4. Cancellations & Refunds
Customers can cancel or reschedule their bookings at least 24 hours in advance to avoid cancellation fees. Refunds are processed as per our Cancellation & Refund Policy (refer to our policy page). No-shows or last-minute cancellations may result in a partial or no refund.
5. Vehicle Condition & Liability
We take utmost care while washing and detailing vehicles. However, we are not liable for pre-existing damages, rust, paint chipping, or any delicate parts of the vehicle. Customers must remove personal belongings before service. We are not responsible for any lost items.
6. Service Time & Delays
Estimated service time may vary depending on the vehicle condition and package selected. Unexpected delays due to weather or high demand will be communicated to customers.
7. Damage Claims
Any claims of damage must be reported before leaving the service premises. We will investigate all claims, but we are not responsible for damages resulting from weak paint, rust, or previous repairs.
8. Safety & Environment
Our staff follows eco-friendly cleaning methods and uses biodegradable products. Customers must follow safety instructions when present in the service area.
9. Governing Law
These terms are governed by the laws of Tamil Nadu, India. Any disputes will be resolved under local jurisdiction.
9. Contact Us
For any questions about our Terms & Conditions, reach us at:
Location: 14/86 A, Teachers colony, Ananthapathanapa puram, Mathavalayam post, pincode - 629302, Thovalai taluk, Kanyakumari District Tamilnadu, India
Phone: 9025438254
Email: mrcarzoofficial@gmail.com.